📅 Effective Date: 1 January 2026 | Last Updated: June 2026
1. Information We Collect
We collect information you voluntarily provide through our inquiry and consultation forms, including:
- Full name and company name
- Email address and country of location
- Service enquiry details and message content
- Communication correspondence via email, WhatsApp, or telephone
We also collect limited technical data automatically when you visit our website, including browser type, device type, pages visited, and approximate geographic location via IP address.
2. How We Use Your Information
- To respond to inquiries and deliver the services requested
- To send relevant business communications, follow-up correspondence, or service updates
- To maintain records of our service engagements for internal coordination and compliance purposes
- To improve our website performance, content, and user experience
- To comply with applicable legal and regulatory obligations
3. Client Confidentiality
We treat all client information with strict confidentiality. We do not sell, rent, trade, or share your personal or business information with any third party for commercial or marketing purposes. Client data is accessed internally only by authorised personnel directly involved in delivering the requested services.
4. Data Storage & Security
- Inquiry form data is transmitted via encrypted secure server communication (HTTPS/SSL).
- Email communications are stored on secure, access-controlled mail servers.
- We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, alteration, or disclosure.
- While we take data security seriously, no method of internet transmission is entirely infallible. We cannot guarantee absolute security of all data in transit or storage.
5. Third-Party Service Providers
We may use trusted third-party service providers — such as web hosting providers, email delivery services, and analytics platforms — to operate our website and communications infrastructure. These providers are bound to process data only for the purposes we specify.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain legitimate business records, and comply with applicable legal obligations. You may request deletion or correction of your data at any time by contacting us directly.
7. Your Rights
- Right to access the personal data we hold about you
- Right to correct inaccurate or outdated information
- Right to request deletion of your personal data
- Right to withdraw consent for marketing communications at any time
8. Contact
For privacy-related requests or concerns, please contact: info@universalaxistrade.com